Warranty & returns
Warranty & Return Policy
At NEXORA, we are committed to providing genuine products and reliable after-sales support. Our goal is to make every purchase worry-free and resolve genuine product issues quickly and professionally.
Warranty coverage
- Unless otherwise stated, all eligible products are covered by a two-year limited warranty against manufacturing defects.
- The warranty applies only to defects in materials or workmanship that occur during normal use.
- A verified manufacturing defect within the warranty period will be repaired, replaced, or otherwise resolved at our discretion.
What is covered
- Hardware failures under normal operating conditions.
- Non-functional components, including faulty GPU fans, RAM, SSDs, HDDs, motherboards, power supplies, and other internal components.
- Products that are dead on arrival (DOA) or develop a verified manufacturing fault during the warranty period.
What is not covered
- Physical damage, including cracks, dents, burns, bent pins, broken connectors, or damaged PCBs.
- Damage caused by misuse, improper installation, accidents, liquid exposure, power surges, negligence, or unauthorised repairs or modifications.
- Damage resulting from overclocking or operation outside the manufacturer’s recommended specifications, where applicable.
- Normal cosmetic wear and tear.
- Missing accessories, packaging, or items included with the original purchase.
Return and replacement policy
- Products that are defective, damaged upon arrival, or incorrectly supplied may be returned within seven days of delivery.
- Returned products must include all original accessories, manuals, and packaging, and must not show signs of misuse or physical damage.
- All returned products are inspected by our technical team to verify the reported issue.
- If the issue is confirmed as a genuine manufacturing defect and qualifies under these warranty terms, the product will be repaired, replaced, or refunded depending on the circumstances and product availability.
Fast, local warranty service
Once our technicians verify that a product has a qualifying manufacturing defect, we aim to process the claim immediately. Eligible products available in stock can receive an instant, on-the-spot replacement.
If an immediate replacement is unavailable, we will communicate the expected timeline and keep you informed throughout the process.
Making a warranty claim
Customers may be required to provide:
- The original invoice or proof of purchase.
- The complete product and any accessories required for testing.
- A clear description of the issue.
Every claim is subject to technical inspection. A claim may be declined when the reported fault is caused by physical damage, misuse, liquid or electrical damage, or another condition excluded by this policy.
Important notice
- Warranty coverage is non-transferable unless otherwise specified.
- Manufacturer warranty terms may apply to certain products in addition to our own policy.
- NEXORA reserves the right to repair, replace, or refund based on the nature of the claim and product availability.
- By purchasing from NEXORA, you acknowledge and agree to this Warranty & Return Policy.